Billing Policy

Rates and Fees

It is Hi-Rez Collective LLC’s policy to provide services on a flat-fee basis as much as possible. Monthly website hosting and maintenance services, as well as monthly content marketing, search engine optimization and social media services are billed a monthly fee depending on the scope of work provided. For services billed hourly Hi-Rez Collective LLC of $ 99.00 to $ 175.00 / hour depending on the service provided. Clients under a monthly service contract, other than website hosting, are eligible for a reduced hourly rate depending on the work requested. Hi-Rez Collective LLC reserves the right to charge a rush fee of 50% to 100% for any project to be completed in less than our standard turnaround time.


Payment Policy

Payment is due upon receipt. Invoices are emailed on the 1st of the month to the billing address or email on file for your account. Invoices for services other than hosting, website maintenance, content, and social media marketing campaigns and search engine optimization require a credit card on file for auto payments. Existing clients in good standing may qualify for a credit account. If you would like to inquire about establishing a credit account for your company please contact our accounting department at Hi-Rez Collective LLC issues monthly hosting, maintenance, and contract invoices via Quickbooks. Please note that it is the client’s responsibility to submit payments in a timely fashion so they are processed on or before the due date.


Payment Terms

Clients unable to make payments by the due date must inform Hi-Rez Collective LLC by emailing at least 10 days before payment is due. Hi-Rez Collective LLC will work with the client to determine a new payment schedule. The client will be responsible for applicable interest charges, but Hi-Rez Collective LLC may waive any late fees. Hosting and monthly service fees are paid via credit card on file on auto-draft. There will be an additional $50 fee for bounced checks. Hosting payments not received by the due date, at Hi-Rez Collective LLCs discretion, may be subject to service and/or account disconnect on the 1st of the month and a 1.5% finance charge. A re-connection fee of $100 will apply. Disconnect does not relieve the customer of responsibility to remit payment, nor does it constitute a request for service termination (see below). Hi-Rez Collective LLC retains ownership of all programming, design, graphics, photography, content, development and other services until payment is received in full. Hi-Rez Collective LLC reserves the right to immediately disconnect any account and withhold materials and files until the balance is paid in full. Payments received after the due date are subject to a $100 late fee and a 1.5% interest charge per month. Invoices with totals under $500 will be subject to a $50 late fee and a 1.5% interest charge per month.


Contract Termination

All requests for service contract termination must be received in writing to the address above no less than 30 days prior to the date of termination. You can also email requests for service termination to Clients who wish to move their website from our servers to a third-party hosting account must provide full access to their new hosting account no less than 15 days prior to service termination. Hi-Rez Collective LLC reserves the right to charge a website migration fee of $500.00, payable in full before any website will be migrated. Clients terminating website maintenance contracts may request the final backup files made on the day of termination via email or Dropbox 

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